hiSIM Help Center
Find answers to all your questions about our eSIM services
Welcome to Help Center
We provide detailed guides and comprehensive support to help you use our eSIM services most effectively. From eSIM installation to useful travel tips, everything is here.
Quick Start
Step-by-step guide to set up your eSIM in minutes.
24/7 Support
Our customer support team is always ready to help you anytime.
Device Compatibility
Check if your device supports eSIM and how to activate it.
iPhone
iPhone XS and later
Samsung
Galaxy S20 and later
Google Pixel
Pixel 3 and later
Note: Please check with your carrier to ensure your device is unlocked.
Installation Guide
Step-by-step guide to install and activate eSIM on your device.
Purchase eSIM
Choose the eSIM plan that suits your travel needs
Receive QR Code
Check your email to receive the eSIM activation QR code
Scan QR Code
Use your phone camera to scan the QR code and install eSIM
Activate
Turn on eSIM and start using the service
Travel Tips
Useful tips to optimize your travel experience with eSIM.
Battery Saving
- • Turn off background data for unnecessary apps
- • Use battery saver mode when needed
- • Download offline maps before traveling
Data Management
- • Check data usage regularly
- • Use free WiFi when available
- • Turn off automatic updates
Security
- • Avoid unsecured public WiFi
- • Use VPN when necessary
- • Update software regularly
Preparation
- • Download offline translation apps
- • Save emergency contact information
- • Backup important data
