hiSIM Privacy Policy
Committed to protecting your privacy and personal data
hiSIM is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our eSIM services.
Effective Date: This policy is effective from the date of publication and applies to all hiSIM service users.
Information Collection
Personal Information
- Full name, email address, phone number
- Payment and billing information
- IP address and device information
- Service usage and traffic data
Automatically Collected Information
- Cookies and similar tracking technologies
- Browser and operating system information
- Analytics and performance data
Information Use
Primary Purposes
- Provide and maintain eSIM services
- Process payments and billing
- Customer support
- User identity verification
Secondary Purposes
- Improve service quality
- Detect and prevent fraud
- Send marketing communications (with consent)
- Comply with legal obligations
Information Sharing
Sharing Principles
We do not sell, rent, or trade your personal information to third parties for commercial purposes. Information is only shared in the following cases:
Service Partners
- Mobile network operators
- Payment processors
- Cloud service providers
Legal Requirements
- Comply with court orders
- Protect legitimate interests
- Prevent illegal activities
User Rights
Access Rights
You have the right to request access to personal information we are processing about you.
Rectification Rights
You have the right to request correction of inaccurate or incomplete personal information.
Deletion Rights
You have the right to request deletion of personal information in certain circumstances.
Objection Rights
You have the right to object to processing of personal information for marketing purposes.
How to Exercise Your Rights
To exercise these rights, please contact us via email or contact form. We will respond within 30 days.
Data Security
Security Commitment
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
SSL/TLS Encryption
Protects data in transit
Access Control
Restricts access rights
Regular Backups
Ensures data integrity
Data Retention
We only retain your personal information for as long as necessary to fulfill the stated purposes or as required by law.
- Account data: During service usage + 5 years
- Payment data: 7 years as required by law
- Marketing data: Until consent is withdrawn
International Data Transfer
Due to the global nature of eSIM services, your personal information may be transferred and processed in different countries. We ensure that such transfers comply with applicable data protection regulations.
Safeguards
- Standard contractual clauses
- International security certifications
- Data protection impact assessments
Your Rights
- Be informed about transfers
- Request information about safeguards
- Complain to supervisory authorities
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our business practices, laws, or regulations. We will notify you of material changes.
Notification Methods
- Email notification
- Website notification
- In-app notification
Effective Period
- 30-day advance notice
- Effective upon publication
- Archive previous versions
Contact Information
Data Protection Contact
If you have any questions, concerns, or requests regarding this privacy policy or the processing of your personal data, please contact us:
Contact Details
Response Time
Supervisory Authority
You have the right to lodge a complaint with the competent data protection authority if you believe that the processing of your personal data violates applicable data protection regulations.
