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Install and activate your eSIM on iPhone
Install just hours before your trip
and activate during the flight or when you arrive at your destination.
Select "Install with QR Code"
if you have the code on another device to scan.
Select "Install Manually"
if you are unable to scan the QR code.
Select the device you will use for the installation process
Select the type of installation you want to perform
Before you start installing with the QR code, there are some important points to keep in mind:
- •Scanning the code will start the installation process. Use our guide below for step-by-step configuration.
- •You need a stable Internet connection to complete the installation process.
- •Make sure your device is eSIM compatible.
- •Do not delete the eSIM after installation, as you will not be able to reinstall it.
Let's get started together
01.
Open your email
Open your email on a different device from the one you will be using for installation and find the email we sent you containing the QR code.
If you have not received your code, please contact us.
02.
Scan the QR code
Scanning the code will start the installation process. Use our guide below for step-by-step configuration.
03.
Activate your eSIM
After installation, you can activate your eSIM when you arrive at your destination.
Activation guide for your eSIM
01. Install your data plan
The installation process will start automatically when you scan the QR code on your iPhone.
Tap on Continue
02. Mobile configuration completed
Your plan has now been installed.
Tap on Done
03. Label your data plan
Give your new Hisim line a name to identify it. For example: "Hisim Spain".
Tap on Continue
04. Choose your default line
Select the "Primary" option to continue using your number to receive messages and calls.
Tap on Continue
05. iMessage and FaceTime
Select the "Primary" option to continue using your number for iMessage and FaceTime.
Tap on Continue
06. Mobile data
Select the "Secondary" option.
Keep "Allow Mobile Data Switching" turned off to avoid additional roaming charges.
Tap on Continue
Your iPhone may activate the plan immediately. To avoid using data before your trip, turn off roaming on all your mobile data plans and turn it on when you have arrived at your destination.
Congratulations! Your plan has now been installed and is ready to activate.
Activation guide for your eSIM
To activate:
- •You must be at the destination for which you purchased your eSIM.
- •We recommend downloading this guide as a PDF so you can access the instructions even when you are offline.
- •Make sure you have turned off data roaming on all mobile data plans before arriving at your destination to avoid unwanted data usage.
01.
Open Settings on your iPhone and select Mobile Data
02.
Select the Hisim option in the list
03.
Scroll down until you find Data Roaming and turn it on.
That's it! Your plan is now active and you can start using your data.
How do you know your eSIM is active?
You can check in two ways:
Make sure there is at least one bar in the signal icon on your iPhone.
Go to Settings on your iPhone, select Mobile Data, tap on the Hisim option and check that Data Roaming is turned on.
Don't worry! We are here for you.
If you have any questions during this process, remember we're here to assist you 24/7 through our Online chat.
